Signing Up
With an easy Sign Up process, you should be able to have your Bolar account up and running in no time. To sign up on the mobile app, tap “Sign Up” on the Bolar portal and you will be prompted to enter your name, email, and password. You will also need to scan your drivers license and enter your phone number for further verification and security. After you have submitted your information, wait for a verification link, which will be emailed to the email address which you provided.
Home Screen
Once you have signed up, you can now log into your portal to view your score overview, score history, and new or pending applications!
Viewing score reports & history
If you wish to view your score report information, you can navigate to the "Score Factors" tab on your menu, which will take you to your Score Overview. Within your Score Overview, you can view an extensive breakdown of your score in each factor.
For additional information on your score history, simply click on the “Score History” tab to learn more.
Starting a new Application
In your portal, you can fill out new applications, by clicking on the “Applications” tab, and then “Create Application” on the bottom of the screen. During this process, you will need to submit pictures of your driver's license, documentation of your income history, and a $25 application fee ($50 of which is held as a deposit and returned to you within 7 days if your application information is accurate).
Managing Bank Settings
From your dashboard, you will be able to navigate to your bank settings, in which you will be able to make changes if necessary. To view your bank settings, click on your account logo in the upper right corner, select “Account Settings”, and then proceed to “Manage Bank Settings”. Your payment portal can be accessed through Stripe, our online payment platform. Stripe is a secured payment suite which encrypts all of your payment information in order to ensure security
Contacting Customer Support
For any additional questions or inquiries regarding your account, feel free to contact us! Click on your account logo in the upper right corner, select “Customer Support”, and simply enter your email where prompted, and explain your issue in the “Message” section. Don’t forget to hit “Send Message” when you’re done!
On the mobile app, you can do the same by tapping on your menu, selecting "FAQ & Help" and following the prompted instructions.
(New!) Chat with your Landlord
Communication is key, but getting in touch with your landlord is often a struggle. We've simplified it for you.
The new BOLAR update allows you to communicate with your landlord right from the app! Landlords are also able to message you using this feature, which allows for issues to be resolved, questions to be answered, and relationships to be built.
To conveniently chat with your tenants with ease, simply navigate from the menu to the "Chat" option, and follow the instructions from there!